Who we are
Tara F is a sole trader trading as Sparky 24/7 Derby. Sparky 24/7 Derby is a trading name and is not a separate legal entity. Tara F is the data controller for the personal information described in this policy. Business and correspondence address: 13 Amos Road, Leicester, LE3 6NA. Privacy enquiries can be sent to [email protected] or made by calling 07359 942080. This policy covers the website, telephone calls, WhatsApp enquiries and discussions about domestic electrical services.
Information we collect
We may collect your name, telephone number, property address or postcode, access information, details of the electrical fault, photographs or messages you send, quotation information and records of agreed work. Website systems may also process IP address, browser and device information, pages viewed, approximate location, referral source, interaction events and security logs.
How and why we use information
Information is used to respond to enquiries, provide safety guidance, assess availability, arrange access, prepare quotations, carry out agreed work, take payment, maintain records and handle complaints. The main lawful bases are steps requested before a contract, performance of a contract, legal obligations, legitimate interests in operating and securing the business, and consent where required for analytics cookies.
Google Analytics 4 and Google Tag Manager
Where enabled and accepted through cookie controls, Google Analytics 4 measures page views, sessions, approximate location, devices, referral sources and interactions such as call or WhatsApp clicks. Google Tag Manager manages tags and may deploy analytics tags. Non-essential analytics tags should remain disabled until consent is provided. Google may process information outside the United Kingdom using its available transfer safeguards.
Cloudflare
Cloudflare may provide website delivery, hosting, security, traffic management and Web Analytics. Security logs may include IP address and request information. Cloudflare Web Analytics is designed as privacy-first analytics and does not use visitor personal data for its reporting. Strictly necessary security technologies may be used to protect the website.
Selecting a WhatsApp link takes you to WhatsApp. WhatsApp and Meta process information under their own privacy terms, including account, device, message and metadata information. We use messages received through WhatsApp only to respond, assess the fault, arrange work and retain appropriate service records.
Google Search Console
Google Search Console is used to monitor search queries, impressions, clicks, indexing and technical issues. It does not add a Search Console cookie to this website. Search Console information is used for website maintenance, security and search performance.
Sharing, transfers and retention
We do not sell personal information. Information may be shared with engineers, subcontractors, payment providers, hosting and analytics providers, accountants, insurers, advisers or authorities where necessary and lawful. Enquiry records are kept only as long as needed, while service, payment, tax, insurance, warranty or dispute records may be retained for longer where required.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict information, object to processing, receive portable data and withdraw consent. Requests can be sent to [email protected]. You may also complain to the Information Commissioner's Office.
Security and changes
Reasonable technical and organisational measures are used to protect information, but no transmission or storage method is completely secure. This policy may be updated when the website, services, providers or legal requirements change.